Frequently Asked Questions

Customers must provide us with their proper documents. Your DM Wholesale Account request will not be approved if the application is missing any of the following:

  • A copy of the Authorized Representative’s un–expired Driver’s License. The Authorized Representative is the individual authorized to act on behalf of the business.
  • A copy of the business un–expired Resale Certificate.
  • A copy of the business EIN Assignment Letter. If you do not have a copy of your EIN Assignment Letter, we will accept any state document that details the EIN.
  • A copy of the business un–expired Tobacco and/or Vaping License.

Orders are processed once payment is received. We do not offer terms on online orders of any size, payment is due at the time of ordering.

Additional payment terms may be made available for bulk ordering; please contact us if you have additional questions regarding bulk orders.

If you're unable to see our prices listed on products - It's because you're not a member yet. We offer wholesale pricing to stores and licensed resellers exclusively. If you're interested in joining, apply now!

If you are a member, but still can't see prices, make sure you're logged into your account first.

All orders are shipped UPS Ground unless otherwise noted. If you would like to purchase expedited shipping, please select the desired shipping service at order checkout. Orders containing more than 10 packages may be shipped Freight. All orders are assigned tracking information at the time of shipping.

Please be sure to contact us immediately via call, text, WhatsApp at (727)404-4775 or email us at sales@distromike.com if you receive anything broken/damaged.

Sending pictures will expedite this process.

When you shop with DistroMike, all orders over $500 ship Fast and Free. Orders under $500 incur a flat $10 shipping fee.

Orders made before 12:00PM EST Monday – Friday typically ship within one Business Day. Orders placed after 12:00PM EST Monday – Friday typically ship within 2 Business Days. 

If an order arrives in a damaged condition, you must contact us within 48 hours. We will process a return on the damaged items and send replacements.

If any items on your order are Out-Of-Stock, we may ship the In-Stock items and ship the remainder of the order at a later date. This will be communicated to you on your packing slips.

View our Shipping Policy in full.

What is Our 100% Quality Guarantee?

While we pride ourselves on placing the best products in the world onto store shelves, we understand that there may be a rare hardware issue, leak, or other customer concern about an item. Because of this, we offer the 100% DM Quality Guarantee.

We unconditionally stand behind each and every piece that is quality controlled by our team and shipped from our warehouse - If a quality issues arises; please let us know so that we can make it right by you.

You can feel confident in your choice if you partner with DistroMike.

Submit a Quality Claim

What is Risk Free Purchasing?

When you shop with DistroMike Wholesale you can shop assured. We offer our Risk Free Purchasing policy for all DMW Members.

If for any reason you cannot sell through a SKU that you purchase directly from DistroMike Wholesale, we will replace it or provide you with an account credit that’s of equivalent value. And, we’ll do all of this at no cost to you.

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What can we help you find?

Ready to Get Wholesale Pricing?

Get your DistroMike Wholesale Membership today and start stocking up with crowd-pleasing, federally legal vaping products. Stay in the know regarding closeout sales and new product launches, all while saving money.

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